{"id":2222,"date":"2024-07-29T23:42:29","date_gmt":"2024-07-29T21:42:29","guid":{"rendered":"https:\/\/personaliziranelampe.hr\/?page_id=2222"},"modified":"2024-08-24T00:40:55","modified_gmt":"2024-08-23T22:40:55","slug":"podnosenje-prigovora-potrosaca","status":"publish","type":"page","link":"https:\/\/personaliziranelampe.hr\/en\/podnosenje-prigovora-potrosaca\/","title":{"rendered":"Podno\u0161enje prigovora potro\u0161a\u010da"},"content":{"rendered":"
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SUBMISSION OF CONSUMER COMPLAINTS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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SUBMISSION OF CONSUMER COMPLAINTS<\/p>\n

In accordance with Article 10 of the Consumer Protection Act, we inform consumers that complaints regarding the quality of our services can be submitted in writing (by mail) to the following address: PERLA, craft for production, trade, and specialized activities, owner Mirjana Lon\u010dar, Josipa Juraja Strossmayera 6, 32251 Privlaka, or by email at: perla@personaliziranelampe.hr.<\/p>\n

We will respond to your complaint in writing or electronically within 15 days of receiving the complaint. Please include your details in the complaint: name and surname, address for receiving the response.<\/p>\n

OUT-OF-COURT SETTLEMENT OF CONSUMER DISPUTES<\/p>\n

In the event of a dispute between the consumer and the seller, a complaint can be submitted to the Court of Honour of the Croatian Chamber of Trades and Crafts or a proposal for mediation can be made at mediation centers.<\/p>\n

ONLINE DISPUTE RESOLUTION<\/p>\n

According to the European Commission Regulation No. 524\/2013 on online consumer dispute resolution, an \"Online Dispute Resolution Platform\" (ODR Platform) is available at the following link: http:\/\/ec.europa.eu\/odr.\u00a0http:\/\/ec.europa.eu\/odr<\/a><\/p>\n

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PODNO\u0160ENJE PRIGOVORA POTRO\u0160A\u010cA PODNO\u0160ENJE PRIGOVORA POTRO\u0160A\u010cA Sukladno \u010dl. 10 Zakona o za\u0161titi potro\u0161a\u010da, obavje\u0161tavamo potro\u0161a\u010de da prigovor na kvalitetu na\u0161ih usluga mogu dostaviti u pisanom obliku (po\u0161tom) na adresu: PERLA, obrt za proizvodnju, trgovinu i specijalizirane djelatnosti, vl. Mirjana Lon\u010dar, Josipa Juraja Strossmayera 6, 32251 Privlaka ili na e-mail: perla@personaliziranelampe.hr Odgovor na va\u0161 prigovor vratit \u0107emo u pisanom ili elektronskom obliku najkasnije 15 dana od dana primitka prigovora. Molimo vas da u prigovoru navedete svoje podatke: ime i prezime, adresa za dostavu odgovora. IZVANSUDSKO RJE\u0160AVANJA POTRO\u0160A\u010cKIH SPOROVA U slu\u010daju spora izme\u0111u potro\u0161a\u010da i trgovca, mo\u017ee se podnijeti prijava Sudu \u010dasti Hrvatske obrtni\u010dke komore ili prijedlog za mirenje pri centrima za mirenje. ONLINE RJE\u0160AVANJE SPOROVA Odredbom Europske komisije br. 524\/2013 o on-line rje\u0161avanju potro\u0161a\u010dkih sporova, omogu\u0107ena je \u201cPlatforma za on-line rje\u0161avanje potro\u0161a\u010dkih sporova\u201d (Platforma za ODR) na sljede\u0107em linku:\u00a0http:\/\/ec.europa.eu\/odr \u00a0<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2222","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/personaliziranelampe.hr\/en\/wp-json\/wp\/v2\/pages\/2222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/personaliziranelampe.hr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/personaliziranelampe.hr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/personaliziranelampe.hr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/personaliziranelampe.hr\/en\/wp-json\/wp\/v2\/comments?post=2222"}],"version-history":[{"count":3,"href":"https:\/\/personaliziranelampe.hr\/en\/wp-json\/wp\/v2\/pages\/2222\/revisions"}],"predecessor-version":[{"id":2841,"href":"https:\/\/personaliziranelampe.hr\/en\/wp-json\/wp\/v2\/pages\/2222\/revisions\/2841"}],"wp:attachment":[{"href":"https:\/\/personaliziranelampe.hr\/en\/wp-json\/wp\/v2\/media?parent=2222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}